About the ETSS Helpdesk

The Helpdesk is available Monday - Friday 7:15am-6pm to assist you.

The Client Services Helpdesk is designed to provide administrative users with telephone and onsite support for computer problems. When you request help, make every effort to have written notes pertaining to what you were doing at the time of the error, what programs were running, and the actual error code(s) received (if applicable). The various ways to request help are:

• TIER I SUPPORT - A Computer Consultant is available during the helpdesk hours of operation to answer the 515-3110 phone line. Tier I provides help for questions and problems that can be handled over the phone.

• TIER II SUPPORT - The secondary level of support, dispatched by the Tier I, to go onsite and assist in the resolution of problems that cannot be handled over the phone.

• The "HELP" ID - This is the e-mail method of contacting the helpdesk, used in lieu of the telephone for problems and concerns that require the attention of a Consultant. These requests are monitored by the Tier I and assigned appropriately. Time critical situations require calling the helpdesk directly at 515-3110.

• The "PROJECTS" ID - This is the e-mail id used to request assistance with installations, relocations, upgrades, etc. These "projects" are assigned to the respective departmental support teams, who will contact you to schedule an appropriate time for completion. Turn-around time on these requests will vary based on the priority of the requests and schedule of the Consultants. Please note any time requirements you may have in the e-mail.

Click here to request help.